We strongly believe that your time is valuable as is ours and we make every attempt to arrive for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Massage Start time
Therapists will arrive for your appointment 15-20 minutes prior to the scheduled starting time. This allows us the time to prepare for the service and discuss each client’s needs before we begin. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If you are unable to be at your designated location, and your late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours notice are subject to a cancellation fee of %100 of the service cost.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss or cancel an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled up to 1 hour to get to your location specifically for your service. For these reasons, we are obligated to compensate our staff for their time.
Large Groups and Automatic Gratuity
All large group services (those totaling over $500) will require a credit card to guarantee a reservation, so please have your credit card ready when booking. You will not be billed for services unless there is a cancellation. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.Due to the often busy nature of many therapists working on many clients, we have adopted a %20 auto-gratuity policy for large groups. Unless SPECIFICALLY requested upon booking to tip individually, we will use the card on file or other requested payment method to collect %20 gratuity for all services rendered.
Late Arrival / Late Start Policy
All treatment sessions have a specific time schedule therefore we regret that if you arrive late to your location or must start your session later than scheduled, you may not receive extension of appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment extension. This will be at our discretion and only if our therapist’s schedule allows for it.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. By scheduling your first visit with us you will be expressing verbal consent for our services and agree to comply with the professional massage therapy practices and our policies and procedures.
Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. For large groups (those totaling over $500) a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided above.*Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Scope of Practice
Massage Artistry therapists are Utah licensed professionals and held to the highest standards of the American Massage Therapy Association.Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.The client must also keep the massage therapist informed of any changes in health conditions.
